FAQs

Q: Are the product images on the website accurate? A: Yes, we strive to ensure that all images on Shzamlifestyle.pk accurately represent the physical product. However, please note that slight color variations may occur due to different screen lighting and resolution settings on your mobile or computer.

Q: Do you offer Cash on Delivery (COD)? A: Please check our checkout page for the latest available payment methods. We generally support standard payment and delivery protocols widely used across Pakistan.

Q: How do I track my order once it has been shipped? A: As soon as your order is dispatched from our Khanewal facility, you will receive an email or SMS containing your courier tracking number. You can enter this number on the respective courier's tracking portal to see the live status of your package.

Q: Can I change or cancel my order after placing it? A: We process orders very quickly. If you need to cancel or modify your order, please contact us at +92 305 2567777 within 12 hours of placing it. Once an order has been handed over to the shipping company, it cannot be canceled or modified.

Q: What if I receive a defective or damaged product? A: We have strict quality checks, but if you receive a damaged item in transit, please contact us immediately (within the 3-day return window) at shzamwatchesandlifestylehub@email.com with photographic evidence of the damage. We will guide you through the exchange process.

Q: I want to return my item, who pays for the courier charges? A: As per our Return Policy, the customer is responsible for bearing the shipping costs when sending an item back to our address for a return or refund.

Q: How long will it take to get my money back after a return? A: The entire refund process, including receiving the item, inspecting it, and processing the bank transfer, can take up to 30 days. We appreciate your patience during this period.