Refund & Return

We stand behind the quality of our watches, rings, bracelets, and wallets. However, we understand that sometimes a product might not meet your expectations. Our detailed Return and Refund Policy is designed to give you peace of mind.

The 3-Day Return Window You have exactly 3 days from the date you receive your order to request a return. If 3 days have passed since the successful delivery of your item, unfortunately, we cannot offer you a refund or exchange.

Eligibility for Returns To be eligible for a return, your item must meet the following strict criteria:

• The item must be unused, unworn, and in the exact same condition that you received it.

• It must include all original tags, manuals, warranty cards, and accessories.

• It must be returned in its original, undamaged Shzam Lifestyle packaging.

Return Shipping Costs Please note that the customer is solely responsible for paying the shipping costs associated with returning the item. Return shipping costs are non-refundable. We highly recommend using a trackable courier service, as we cannot guarantee that we will receive your returned item, and we are not liable for packages lost in transit.

The Refund Process Once your return is received at our facility in Khanewal, our quality control team will inspect the item.

• We will notify you via email or phone regarding the approval or rejection of your refund.

• If approved, your refund will be processed.

• Please allow up to 30 days for the refunded amount to reflect in your original method of payment or bank account. This duration covers administrative processing and banking delays.

How to Initiate a Return To start a return, please do not send your purchase back without contacting us first. Reach out to our support team at shzamwatchesandlifestylehub@email.com or call/WhatsApp us at +92 305 2567777 with your order number and the reason for the return. We will provide you with the exact return shipping address and further instructions.